Police in Almaty have launched an investigation into a private nursing home for the elderly after relatives of one resident complained that he had been found with various injuries, the website infohub.kz reports.

According to the relatives, who spoke out on social media, the pensioner had spent only five days at the facility. They said he ran a high fever throughout that time. The family was later told that the man had apparently tripped and fallen. However, his relatives questioned that account once they learned the nature of his injuries.

The nursing home said the man had supposedly been alone in his room at the time of the incident and was later found lying on the floor. CCTV cameras did not capture what happened.

Svetlana Nesterova, the director of the nursing home, said the facility had been experiencing technical problems with its cameras since October 22.

"On the camera, well, it's just black, basically. I want to say that since October 22 we've had a technical malfunction in the cameras' operation. Something happened that burned out our intercom, our outdoor lighting and the cameras. A scandal is brewing. I understand her state. Of course, it all looks suspicious. But these things happen — a fateful coincidence," she said.