Heating bills in Astana depend on the amount of thermal energy consumed, the current tariff and whether the building has a communal meter. Astana-Teplotranzit explained how the charges are calculated, the website infohub.kz reports.
Residents of the capital will soon receive their first heating bills for the new season, with charges for October. The 2026–2027 heating season in the city began on October 2, and payment documents are to be issued by November 15.
The press service of Astana-Teplotranzit JSC explained how the amount for thermal energy is calculated and why it can vary from month to month.
“The amount of the heating charge is determined by the volume of thermal energy consumed, the current tariff and the established calculation procedure. If a multi-apartment residential building has a working communal heat meter (ODPU), charges are based on its readings. The total volume of thermal energy consumed by the building is distributed among apartments in proportion to their area. If there is no meter, if it is not working or if its verification period has expired, charges are calculated in accordance with the current procedure, taking into account the actual outdoor temperature,” the company explained.
The amount on the bill may change every month. This is due to the amount of thermal energy consumed by the building. Heat consumption is affected by the outdoor temperature, the building's characteristics and its heat supply regime.
“In the single payment document, the ‘Thermal Energy’ section separately lists two types of charges: ‘Heating’ and ‘DHW’ (domestic hot water). A separate charge amount is shown for each type. At the same time, the total amount for these types of charges is shown in the ‘Thermal Energy’ line,” the company noted.
If consumers still have questions about their charges, they can contact the company's call center.