Kazakhstanis have encountered unstable operation of the eGov.kz portal and its mobile application. According to users, some cannot open the website at all, while others experience slow page loading or errors when trying to use government services. Mobile app users also report issues: despite successful login to their personal account, the service may work inconsistently after authorization—pages open with delays, certain sections freeze, and some services remain unavailable. The press service of NIT confirmed that update work is underway on the portal, reports infohub.kz.
The company explained that the temporary difficulties are related to the final stage of the platform update. "Currently, we are completing certain configuration and optimization work on the updated platform. As a result, some users may temporarily experience issues with the operation of certain portal components," NIT reported.
NIT also thanked users for their understanding and feedback, emphasizing that the temporary inconvenience is due to the final stage of the system update.