In J.D. Power's 2026 study of multimedia system quality and usability, the BMW X6 took first place among large premium models, while the Hyundai Palisade and Kia K4 also led their respective segments. Even so, owners continue to complain about their screens: multimedia-related issues account for a quarter of all complaints, according to infohub.kz.
The J.D. Power survey covered 78,500 owners and lessees of new 2026 model-year vehicles in the United States. They were polled after the first 90 days of ownership, rating multimedia quality and satisfaction.
Among large premium models, the BMW X6 led with a score of 931 points out of 1,000. The BMW 7 Series followed with 929 points, while the Chevrolet Corvette took third place with 927 points.
Among non-premium midsize and large models, the Hyundai Palisade led with 922 points. The Kia K5 scored 918 points, sharing second place with the Dodge Durango. In the compact segment, the Kia K4 came out on top with 915 points, while the Hyundai Kona took second place with 912 points.
Big screens, big problems?
Multimedia systems remain the most problematic major category of vehicle equipment. They account for 25% of all reported faults and owner complaints.
What's more, the five most common complaints about new vehicles all involve multimedia. The more functions automakers move onto screens and tie to software, the higher the bar for reliability.
Even if navigation and climate controls can be managed through the central display, that doesn't guarantee convenience. J.D. Power's results show that automakers still have work to do.
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