Kazakhstan has officially launched the updated e-government portal eGov 3.0, built on the QazTech unified platform. However, the massive technological upgrade immediately faced a wave of criticism from users, reports infohub.kz.
The launch of the new version was announced at a government meeting by Deputy Prime Minister – Minister of Artificial Intelligence and Digital Development Zhaslan Madiyev. According to him, the previous portal infrastructure was operating at the limit of its technological capabilities, necessitating the migration of the service to the QazTech platform.
"Services are being maximally simplified and made convenient for users. Excessive requirements and steps are being eliminated. Some popular services are already available in the new format," Madiyev said.
Despite the claimed optimization and reduced system load, the visual design and usability of the new site have sparked a flurry of negative comments on social media. Threads users criticized developers for poor typography, strange illustrations, and incorrect interface logic.
"What is the message behind this picture of a girl and a half-bloomed flower in the corner? This is not a commercial site. What was wrong with the previous clear version with neat icons and readable fonts? When will we learn to follow a proper ideology?" one post read.
Some users also noted the gloomy color scheme of the site, ironically remarking that the design is in mourning tones.
The editorial board has sent an official request to JSC "National Information Technologies" (JSC "NIT") asking for comments on the reasons for the design change and responses to user complaints about the usability and visual design of the new eGov 3.0 portal.
Earlier, eGov Mobile reminded that users can now obtain a digital passport for their pets through the app, so Kazakhstani pet owners no longer need to carry paper documents.