Kazakhstan's Committee for the Regulation of Natural Monopolies has announced the completion of a recalculation of heating service costs for consumers who do not have heat metering devices. Based on the results of the 2025–2026 heating season, the total refund amounted to 1,217.02 million tenge including VAT, according to infohub.kz.
According to the committee's press service, the recalculation is carried out taking into account the actual outdoor air temperature. The corresponding amount is reflected on the consumer's personal account as a separate line in the form of an advance (balance).
The recalculation amounts were distributed across the regions as follows: Astana — 460.67 million tenge; Almaty — 57.77 million tenge; Shymkent — 38.50 million tenge; Abai region — 0.27 million tenge; Almaty region — 12.70 million tenge; Akmola region — 13.98 million tenge; Atyrau region — 22.09 million tenge; Aktobe region — 11.03 million tenge; East Kazakhstan region — 298.56 million tenge; Zhambyl region — 26.06 million tenge; West Kazakhstan region — 1.82 million tenge; Kostanay region — 25.69 million tenge; Kyzylorda region — 42.21 million tenge; Mangystau region — 161.60 million tenge; Pavlodar region — 29.11 million tenge; North Kazakhstan region — 14.59 million tenge; Turkistan region — 0.37 million tenge.
In the Karaganda region, as well as in the Ulytau and Zhetisu regions, no separate recalculation is envisaged, since heating service costs there were already calculated taking into account the actual outdoor air temperature.
"In Astana, the recalculation for the 2025-2026 heating season was carried out taking into account the actual outdoor air temperature, and charges were adjusted monthly during the season depending on its changes," the committee added.
The committee also recalled that, based on the results of the 2024-2025 heating period, consumers without heat metering devices received a recalculation totaling about 1,554.7 million tenge.