Kazakhstan has enacted unified rules for visitor centers, requiring them to notify tourists of threats or restrictions at tourist sites and routes within one hour of receiving the information, according to infohub.kz.
The new requirements, approved by the Ministry of Tourism and Sports, mandate that information about restrictions or dangers be promptly posted both at the visitor center and on its official website. The document states: "When circumstances arise affecting the possibility of visiting tourist objects or routes, the relevant information must be displayed in the visitor center and on its website no later than one hour after receipt."
The unified standard also regulates the range of services and operating procedures for visitor centers. They are required to provide travelers with up-to-date data on attractions, routes, and regional tourism potential, as well as to consult visitors and offer tourist services. Services are provided in Kazakh, Russian, and English. Additionally, centers must create a barrier-free environment for people with disabilities and other individuals with limited mobility, and staff must meet professional training and ethical standards.
Visitor center operating hours will depend on tourist traffic and location—they may operate year-round or seasonally. Cafes, shops, accommodation facilities, and other service infrastructure may be placed near the centers.
The Ministry of Tourism and Sports believes the unified rules will improve the quality of tourist services across the country, provide travelers with timely and accurate information, and make trips to Kazakhstan more comfortable and safe.
Earlier, Kursiv reported that since August 1, Kazakhstan has introduced unified rules for guides and tour leaders. Only citizens of Kazakhstan registered on the eLicense.kz portal and paying taxes can now work as guides. Guides are required to wear special badges with QR codes.