A string of problems followed an Almaty resident's purchase of a new car: within three days, the vehicle broke down twice. The man is demanding a refund, reports infohub.kz.
Amir Mynybaev became the owner of a new car in early June, but the joy of the purchase was short-lived. On the way home, the expansion tank of the cooling system burst, and the engine began to overheat. The car was towed to a service center.
Later, according to the owner, the dealer replaced the tank and said everything was fixed. Unfortunately, two days later, the engine overheated again during a trip. The car was again delivered to the service center on a tow truck.
"After arrival, after diagnostics, they concluded that the engine was faulty, specifically the cylinder head, and they offered me an engine replacement. I refused this offer. Why? Because the car is new. It hasn't even been driven for three days. They confirmed that this is a factory defect. By signing that agreement, I would lose the right to go to court or publicize the problem in the media. They stated this point by point, and there is no specified deadline for a refund," the owner said.
Currently, the car is at the dealership. The official distributor said the company is aware of the situation. According to them, diagnostics revealed faults that are subject to repair under warranty obligations. "Moreover, back in June, the client was offered to settle the matter by buying back the car under a loyalty program at full cost. At the same time, the client put forward additional buyback conditions that the company cannot satisfy for a number of objective reasons, including legal and technical ones. The dealership operates in accordance with the manufacturer's warranty policy and the requirements of the legislation of the Republic of Kazakhstan. The company does not refuse to fulfill its obligations and hopes for a speedy resolution of the situation in a constructive manner," the distributor said.
Lawyers noted that if the parties fail to reach a compromise, only a court can give a final legal assessment of the situation. According to them, the buyer has the right to demand that the loan agreement concluded for the purchase of the car be declared invalid. "After that, it is necessary to file a lawsuit in the district court at the location of the car dealership. The plaintiff also has the right to demand compensation from the dealership for legal services, moral damages, and the paid state fee. As a result, the dealership's costs may be significantly higher. Therefore, as a lawyer, I believe that this dispute is better resolved amicably," said lawyer Gabit Omirbek.