In the Akmola region, a court has ordered a polyclinic to pay over 1.6 million tenge to a patient due to errors made by doctors in diagnosis and treatment, reports infohub.kz.
According to the official Telegram channel of the Akmola regional courts, the appellate board considered a civil case brought by a patient against the Tselinograd district polyclinic and three doctors seeking compensation for lost earnings, medical expenses, and moral damages.
The first-instance court partially granted the claim. It awarded the plaintiff 700,000 tenge in moral damages from the polyclinic, but refused to award lost earnings and medical expenses.
The regional court board established the following. In July 2025, the plaintiff, who works as a machine operator at an LLP, visited the district polyclinic complaining of headache, cough, runny nose, fever, and shoulder pain. He was diagnosed with acute respiratory viral infection, acute nasopharyngitis, exacerbated chronic bronchitis, and polysegmental pneumonia.
A few days later, the man returned to the polyclinic with complaints of pain and swelling in his hands and shoulder joint. One of the doctors diagnosed rheumatoid arthritis and recommended a consultation with a traumatologist. The traumatologist diagnosed a sprain and overexertion of the shoulder joint ligaments. A third doctor repeated the traumatologist's diagnosis.
A week later, the plaintiff was urgently hospitalized in an Astana hospital, where he was diagnosed with phlegmon of the left upper limb and the suprascapular and subscapular regions. An emergency surgical operation was performed, and about 1.5 liters of pus were drained.
As a result of the misdiagnosis and treatment, harm was caused to his health with a prolonged loss of working capacity. According to the expert commission's conclusion, the polyclinic doctors made errors: untimely diagnosis, ignoring tests and examinations, which led to a hematoma and the development of phlegmon, resulting in surgical intervention and impairment of the shoulder joint function.
The commission's conclusion established a causal link between the actions of the medical workers and the harm: insufficient attention was paid to the patient's complaints, the medical history was taken superficially, and the diagnosis was incomplete.
The appellate board's ruling changed the first-instance decision regarding the refusal to award lost earnings, issuing a new decision. The board ordered the polyclinic to pay the patient 914,000 tenge in lost earnings, as he had been on sick leave for a long time. The rest of the decision was left unchanged.
The claim for medical expenses (medication purchases) was denied, as these costs are covered by the insurance company. The court decisions have entered into legal force.