Dyson has pulled its new CameraJet toothbrush from sale just a couple of weeks after launch, following a wave of customer complaints, according to infohub.kz.
Bloomberg reports that the roughly $500 device (about 221,000 tenge) broke down because of water, even though the manufacturer claimed it was moisture-resistant.
The brush went on sale in early September. The CameraJet was meant to be an unusual new product. It came with a built-in camera and irrigator, and its body carried an IPX7 water-resistance rating.
But the day after sales began, users started complaining about breakdowns. Water got into the battery compartment, causing the device to stop working just 30 seconds after being switched on.
Owners also complained about overheating during charging and corrosion of the contacts. Sales were hastily halted in France, the United States, the United Kingdom, Singapore and Australia.
The company said the problem affected only a small number of devices, attributing the disappearance of the product from shelves to high demand and supply shortages.
The exact cause of the failures is not yet known. Kyle Wiens, an expert at iFixit, suggested the problem could be linked to the sealing of the casing or the adhesive used to protect the device from water.
This is a serious blow for Dyson, as the new product took six years to develop and received nearly four dozen patents. It is unclear when the brushes will return to stores and what will happen to the money of those who already bought them.
Earlier, Kursiv LifeStyle wrote that at the Meta Connect presentation, the tech giant unveiled an entire ecosystem of devices of the future. The company placed its main emphasis on developing the Muse artificial intelligence and on making technology convenient and safe for society.