Residents of Almaty are increasingly recording traffic violations and forwarding the evidence to the police. However, no financial reward is currently offered for such civic engagement, reports infohub.kz.
At a briefing at the regional communications service, official representative of the Almaty police department, Saltanat Azirbek, noted that citizens have begun contacting the police more often with reports of traffic violations and other offenses. According to her, the law currently does not provide for monetary compensation for such individuals. "While this norm has not yet been legislatively approved, we express gratitude to such citizens for their active civic position. It shows that a person cares about the safety, order, and calm in the city where they live. It is very important that everyone follows this example," Azirbek said.
She emphasized that the police review every complaint, even if some later turn out to be unfounded. The police acknowledged that the idea of rewarding citizens for such reports seems reasonable, but no corresponding amendments to the legislation have been made yet. "Of course, we would like to see it happen as it does in some countries. But at present, this norm has not been legally approved," she added.
The police reminded that violations can be reported by calling 102, through the Operational Control Center, or via the eOtinish portal. In addition, a unified police WhatsApp number will soon be launched in Almaty. "Within a week, we will launch a single hotline number on WhatsApp. It will allow round-the-clock reporting not only of traffic violations but also, for example, a suspicious neighbor appearing on the landing. This ensures immediate response," Saltanat Azirbek said.
You can also report a violator through the eGov Mobile app: open the 'Law and Order' section, select the 'Traffic Violation' category, specify the location, describe the situation, and if necessary, attach a photo or video, then submit the complaint.
It is worth noting that online posts are increasingly appearing in which city residents not only complain about illegal parking but also describe how they personally send evidence of violators to the police. In early July, the Akimat of Astana approved new rules for rewarding citizens for reporting administrative offenses. If a resident of the capital records a violation on photo or video, reports it in the prescribed manner, and the violator is held accountable, the reporter can receive a monetary reward. The maximum payout is 20 monthly calculation indices — in 2026, that amounts to 86,500 tenge.