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Many consumers have noticed discrepancies between the amount they intended to pay and the actual sum debited from their accounts when shopping on foreign websites or making purchases abroad. Kaspi.kz has stepped in to explain these differences، assuring customers that no hidden fees are involved.

Understanding International Payment Processes

According to Kaspi.kz، the variations arise from the operational mechanics of international payment systems like Visa and Mastercard، coupled with fluctuating currency exchange rates. These transactions typically involve two distinct stages.

The Two-Stage Payment Cycle

Kaspi.kz specialists highlight that payments made in foreign currencies are processed in two phases. The first stage involves an initial authorization and debiting of funds، while the second stage finalizes the transaction. The difference in the exchange rate between these two stages can lead to a slight variation in the final amount charged to the card. If the Kazakhstani Tenge weakens against the foreign currency during this period، a slightly larger amount will be debited. Conversely، if the Tenge strengthens، the difference is credited back to the customer's balance.

Accessing Transaction Details

Kaspi.kz provides users with detailed transaction information within the 'Messages' section of their 'My Bank' portal in the app. This section clearly outlines the settlement details for each transaction، including the initial purchase amount and the final debited sum.

Refunds and Currency Fluctuations

When it comes to refunds، Kaspi.kz explains that this is treated as a new transaction. The merchant initiates the refund in the foreign currency، which is then converted back to Tenge at the prevailing exchange rate on the day of the refund. Consequently، the refunded amount may also differ from the original payment. Bank representatives clarified، "If the exchange rate has changed since the moment of purchase، the refunded amount may be more or less than the original purchase amount." All such transaction data is readily available on the Kaspi Gold card statement at any time.

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